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How can we help?

API & integration

Receiving webhooks reliablySignatures, retries and resending deliveries.

Capture tips

Capturing an ID documentFlat, sharp, no glare, and include the back when it has the machine-readable lines. Continuing a verification on a phoneScan the QR code to move from a computer to a phone camera. Getting the best liveness resultsLight, framing and the guided head turn.

Compliance

Sanctions screeningWhich lists are checked and what a match means.

Getting started

Getting started with VerifyIDCreate an account, test in the sandbox, then go live. How the go-live review worksWhy we review businesses before production access, and how long it takes. Is VerifyID really free?Yes, every feature, for every account.

Privacy & security

How long we keep dataImages are encrypted and deleted on your schedule.

Verification results

Cases that need manual reviewWhen a verification is escalated to a person and how to decide it. What VerifyID reads from the documentName, dates, document number, and the check digits. Why did a verification fail?Read the reasons on the result page and what to do about each.

Didn't find it?

A person on the VerifyID team answers every request.

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